Privacy policy

Who we are

This website (clickcodemedia.com) is operated by Clickcode India Private Limited, trading as Clickcode Media, #156, 1st Floor, Sahukar Chennaiah Road, Gangotri Layout, Mysuru, Karnataka 570009, India (“we”, “us”, “our”). We are responsible for the personal information collected through this website.

Information we collect

Information you give us

When you fill in our project or teaser request form, we collect the details you enter:

• your name and work email address
• your company website
• a description of what you want to explain
• your preferred video length and, if you choose to share it, your budget range

Information collected automatically

Like most websites, our servers and plugins record technical information such as your IP address, browser type, device, pages visited and the date and time of your visit. This helps us keep the site secure and understand how it is used. We use WordPress and Jetpack, which may set cookies or collect usage statistics for these purposes.

Third-party content

Our pages load web fonts from Google Fonts, which means your browser connects to Google's servers. Portfolio videos are hosted on YouTube. We show a preview image first, and the YouTube player (using YouTube's privacy-enhanced mode) only loads when you click play or open the video on YouTube. These providers process data under their own privacy policies.

How we use your information

• to respond to your enquiry, create your free teaser and prepare a quote
• to deliver and manage projects you order from us
• to keep our website secure and working properly
• to understand, in aggregate, how visitors use our website so we can improve it
• to meet our legal and accounting obligations

We do not sell your personal information, and we do not add you to marketing mailing lists without your consent.

Legal basis

Where data protection laws such as India's Digital Personal Data Protection Act, 2023 or the EU/UK GDPR apply, we process your information because you have asked us to respond to your enquiry or to take steps before entering into a contract, because of our legitimate interest in running and securing our website, to comply with legal obligations, or with your consent where required.

Sharing your information

We share personal information only with service providers who help us run our business, such as website hosting, security and email providers, and only as needed for them to provide their services. We may also disclose information where required by law.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and project records for as long as required for the project and for legal, tax and accounting purposes. We then delete or anonymise them.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to complain to a data protection authority. To make a request, contact us using our contact form and mention “privacy request”.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data and limit access to people who need it.

International transfers

We are based in India and some of our service providers operate in other countries. Your information may therefore be processed outside your home country, with appropriate safeguards where the law requires them.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last changed.

Contact

Questions about this policy? Reach us through our contact form, or write to Clickcode India Private Limited at the address above.